Support

Answers to common questions, and how to reach us.

An account shows "Signed out"

The provider ended the session, which happens after a password change or a long time without use. Open the account in Settings and sign in again.

A number looks different from the provider's website

Pull down on the Usage screen to refresh. Toklio reads the same data the provider's site shows; if they still differ, report it from Settings so it can be fixed.

Widgets are not updating

Widgets need Toklio Pro and refresh on the schedule iOS allows. Opening Toklio refreshes them immediately. Keep Background refresh on in Settings.

Alerts do not arrive

Check that notifications are allowed for Toklio in iOS Settings, and that usage alerts are on in Toklio's Settings.

Restore a purchase

Open the Toklio Pro screen and tap Restore. Purchases follow your Apple Account.

Cancel a subscription

Settings > your name > Subscriptions on your iPhone, or Manage in Toklio's Settings.

Remove an account

Swipe its card left on the Usage screen, or open it in Settings and tap Sign out. Its session is deleted from your iPhone.

Privacy

Your accounts, usage and costs stay on your iPhone. Anonymous app statistics can be turned off in Settings. See thePrivacy Policy.